“Freelancing means freedom to me – and the chance to earn really well.”
Over the past two years, Dardan has steadily improved his skills in customer support and sales. Now he’s planning something big: building his own home.
Dardan is in his mid-twenties and studies cybersecurity in Kosovo. At the same time, he works as a talent on the platform yoummday — flexibly, independently, and with a clear goal in mind: becoming financially independent and building his own house.
In this interview, he talks about why he consciously chose freelancing — and why, for him, it’s about more than just money.
How did you first hear about yoummday?
Through my brother and some friends. My brother used to work on the same project, and a lot of my friends were already on yoummday.
At some point I realized they were working fewer hours than I was but still earning more at the end of the month.
Back then I was a team leader at a traditional call center. Sometimes I’d run into them during breaks. They could just sit there and relax, while I had to head straight back to the floor.
That’s when it hit me: they had more freedom — and financially they were doing better too.
Eventually I thought, I want that too.
What convinced you to take the leap?
Honestly? Freedom and the opportunity to earn more.
Before that, I worked fixed shifts. If I wanted vacation time, I had to submit a request and wait for approval. As a team leader, I basically had to be there whenever my team was working. I had very little control over my own schedule.
Today I usually work around 25 to 30 hours a week — depending on how things line up with university. If my numbers are good, I might wrap up earlier. And if I want to earn more, I just work more hours.
I decide when I work and how much I work. That makes a huge difference.
Did you have any doubts about becoming a freelancer?
Of course. I thought: you’re on your own, nobody’s supervising you. Maybe it’ll be hard to stay disciplined.
But in hindsight, that wasn’t really an issue. After the training on the platform, things were much clearer than I expected. I got support, feedback, and structure.
You’re working remotely, but you’re not alone. That was a really positive surprise.
How has your journey at yoummday developed?
I wasn’t successful right away. In my first month I made about €800. Honestly, that was less than I expected.
But because of my brother and my friends, I already knew what was possible. I had seen what they were earning. So I told myself: stick with it.
In my fourth month, something finally clicked. I understood how I needed to approach the conversations differently. Suddenly the sales started working.
From that point on, my numbers improved - and of course so did my income.
Today I make around 35 to 40 calls a day. I go into every conversation with the same mindset: if I take every call seriously and give it my best, success will come more often.
At one point I was even offered the chance to become a sales coach, which made me really proud. In the end it didn’t work out, and yes, I was disappointed at first.
But looking back, I’m actually glad it turned out that way. As a talent, I can earn more through my own performance - and right now that fits my goals better.
Sales is something you can learn. If you stick with it, you start to feel more confident - and you see the results.
You’re also studying cybersecurity. How do you balance both?
University often determines when I’m available to work. Sometimes I work evenings or weekends, and sometimes I put in more hours during certain phases.
I’m young - this is the time to work hard so I can have more freedom later.
That’s exactly why freelancing fits my life so well.
What motivates you most about working at yoummday?
Besides the freedom and the earnings, definitely my team.
My team leader supports me in every situation. She gives feedback, motivates me, and even reaches out proactively when I’m close to hitting the next bonus level. That’s a huge push.
Within the team we also exchange ideas regularly. We have weekly meetings where we talk about sales skills and learn from each other.
Even though we all work remotely, it doesn’t feel anonymous. You really feel like part of a community.
What’s your next big goal?
Originally I wanted to buy a new car. But I changed my mind.
This spring I’m starting construction on my own house here in Kosovo. Right now I still live at home. I’m very family-oriented.
My goal is a house with at least three bedrooms for my future family. That’s what motivates me.
Your final thoughts on freelancing?
For me, freelancing means freedom.
I decide when I work. I decide how much I work. And I see the results directly.
You can earn very well, but you have to be willing to learn and stick with it. Success doesn’t come in the first month.
But if you keep improving, it absolutely pays off.
