Knowledge for freelancers
Guides, tips and strategies for your success as a freelancer. From remote work to flexible working models to AI tools.
“If I can help, I just log back in.”
Zeljko is someone who has done a lot: hotel professional, retail, his own mobile phone shop, later a limousine service. Always with people, always with personal contact, always on the move. Three years ago, he came across yoummday through an Instagram ad – somewhat spontaneously, without any big plan behind it. Today he still works in the same project, voluntarily takes on Sunday shifts, and in this interview talks not only about working from home and earning potential, but also about his cat Luna, his firm work rhythm, and why he feels like he has finally arrived exactly where he wanted to be.
“The possibilities here are endless”
Ask Ediz K. what his life looked like before yoummday, and you get a clear answer: more pressure, less money, no flexibility. The 50-year-old spent years working as a team leader in various call centers – until he discovered the platform and everything changed. Today he works as a Freelance Quality Subject Matter Expert (SME), still actively takes calls on the line, and splits his time between two homes. Travel has become part of his everyday life.
“Three months suddenly turned into three years.”
Mehmed H. (29) originally just wanted to earn some extra money during the summer holidays. With no experience in customer service, and no clear idea of what would even be waiting for him at yoummday. Today he is a Freelance Talent Coordinator (TC), has developed step by step, and speaks openly in this interview about scepticism, challenges, working from home in Bosnia – and about why he stayed.
“When you truly understand people, success comes by itself.”
There are people who don’t just talk about their work, but about what they’ve found in it: stability, growth, and a form of freedom that goes far beyond conventional working models. Kushtrim S. (27) is one of those people. He lives in Kosovo, has worked in the telephony and sales sector for many years, and has been active at yoummday since November 2024. What started as another job in a long career became a firm professional home for him – with surprising clarity: he genuinely doesn’t want to leave. In the conversation he speaks openly about why experience in sales doesn’t just help, but changes people; why good customer interactions have more to do with feeling than technique – and why freedom is more important to him today than any conventional employment contract.
“Progress is not always visible, but it is always happening”
Paloma D. comes from a Brazilian-Italian family and is currently based in Milan. She’s been with yoummday since the end of 2022 and has worked her way up from customer service agent to Freelance Talent Coordinator (TC). She sees her role as far more than operational: as a mentor who listens, supports, and helps people grow.
“If I’m below €5,000, that’s not a good month for me.”
Murat Y. is 48 years old, lives in Romania, and already has a long career in international sales behind him. Today he works as a talent at yoummday in sales. And although his work environment has changed, one thing has remained the same: his drive for performance, results, and independence.
“I've never seen a talent like him.”
One of our top-performing talents has built something remarkable – growing his monthly earnings from €3,000 in his first month to consistently over €10,000 today in an outbound sales project. He’d prefer to stay out of the spotlight, so we call him Tommy Talent. But his story deserved to be told. So we spoke with the person who’s been by his side since day one: Leman, Freelance Talent Coordinator (TC) at yoummday. She’s coached him through the hard early months, celebrated every milestone, and watched him become something she says she’s never seen before. We started by getting to know her, and then she told us about Tommy.
“I enjoy working with customers – and that’s exactly what I do here every day.”
Bledion B. (23) came to yoummday through a friend – simply via a referral link. That friend also pointed him directly to a suitable project, so the start was quickly clear: register, apply, begin training, get going. Today he works in the retention and sales area of a telecommunications project. The focus is on contract renewals – conversations with customers who already call in with a specific request. For him, it was especially important to quickly get into a steady rhythm: working from home, clear shifts, and direct customer contact. He found exactly that in the project. In this interview, Bledion talks about how his path to yoummday looked, what his working day is like, and what really motivates him about working with customers.
Call Center Jobs: Which Model Really Fits Your Life
Today, call center jobs come in three models: employed on-site, employed from home, and self-employed through a platform such as yoummday. The freelance model offers the greatest freedom. You work from home, book your own shifts with no minimum hours, and are paid in EUR based on productive time. Registration is free, and getting started typically takes around seven days.
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