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yoummday weekly: 3 Tips Against Dry Eyes

As a self-employed customer service agent, you frequently spend a lot of time in front of a computer screen. It is therefore important that you take care of your eyes and give them conscious breaks during your working hours. This is why we have put together 3 exercises in this yoummday weekly that will relieve the strain on your eyes and keep them hydrated.

Work-Life Balance: What is it?

Balancing work and private life – although it sounds simple and self-evident, it often presents a great challenge in everyday working life. Since a successful work-life balance is not only a question of one's own attitude - the external conditions must also be suitable in order to achieve a proper balance. Unfortunately, this is far too rare in the working world.
New Work
Train the conscious use of language through twisted sentences.

Language Exercise: Twisted Sentences

This week in the yoummday weekly exercise series, our new format with practical tips and tricks for your everyday work: Twisted sentences - a simple and entertaining exercise to get to know the languages you speak better!
A Cork – A Great Tool to Test Your Speaking Abilities

yoummday Weekly – Start Your Week Right!

Welcome to yoummday weekly – the new weekly format with practical tips and tricks for your everyday work. From now on, we will present you with a new exercise every Monday! We'll start with an absolute classic from the year 300 BC!

Work-Love-Balance: How To Balance Job And Relationship

Overtime, business trips, working on weekends - working can be a real relationship killer. Especially if you and your partner have different working hours or different ideas about living and spending your free time together. And even with singles, the job often gets in the way of active dating. Here you can find out what you can do to reconcile your professional- and love-life!
New Work
Advent is the most contemplative time of the year? Not for customer service agents! We have tips for customer service during peak time.

Christmas Time Is Shopping Time: Tips For Customer Service During Peak Time

Advent is the most contemplative time of the year? Not for customer service agents! Christmas shopping, special Christmas deals and gift returns get everyone's lines burning around the turn of the year. Here's how to keep you cool during this hot period and even profit from the busy times.
Customer Service
Christkind or Santa Claus, mulled wine or Glögg, Knecht Ruprecht or Rudolf, the Red-Nosed Reindeer: Christmas is celebrated in many parts of the world in very different ways - with their own traditions, customs and rituals or even on different days. But what do we actually know about Christmas in other countries and cultures? And what role does the Christian feast play in other religions? An entertaining overview of Christmas customs in different countries and regions.
yoummday
Rule number 1 in customer communication also applies to crisis management.

Crisis Management:
 7 Tips For Dealing With Dissatisfied Customers

Answering questions and solving problems is your profession – but difficulties or misunderstandings can’t always be fully avoided when dealing with customers. And this is no problem – as long as you know how to handle such situations and how to best communicate with your customers. With these 7 tips, you’ll be prepared for even the worst dilemmas.
With these tips, your telephone customers will feel comfortable and well supported

Customer Care: Support Customers Successfully On The Phone

According to psychologist Paul Watzlawick's communication model, gestures, facial expressions, and body posture are key factors in determining how we interact with each other and whether we regard our conversation partner as friendly. In telephone customer service, these core components of successful communication cannot be provided. However, there are helpful guidelines to establish a personal and solution-oriented conversation culture on the phone. In order to optimize your communication in the long term, you can learn about what is important in telephone conversations with customers and how to react in case of misunderstandings.
Customer Service