Work Different.
yoummday — short for "you made my day" — is the innovative alternative to the classic call center. Over 27,000 freelance Talents from around the world work flexibly on our platform on customer care and sales projects for top companies — entirely from home and supported by AI. Since our founding in 2016, we've remained family-owned, something that still shapes our values and our daily work.
Trusted by leading companies
Our mission
Create "You Made My Day" Moments
Our mission is built into our name. We're convinced that everyone deserves to feel, at the end of a conversation: "you made my day." But moments like these don't just happen. They happen when the people behind them genuinely enjoy what they do. That's exactly what we set out to make possible. So we reimagined the contact center and built a platform where freelance Talents can work fairly, flexibly and on their own terms. Supported by intelligent technology that helps them achieve even better results — efficiently and at the highest level.
The result: over 27,000 registered freelance Talents worldwide, creating great customer experiences for top companies.
27,000+
Talents worldwide150+
Ongoing projectsFamily-led
since founding in 2016450+
Full-time staff in Europe & North America
Our story
The yoummday Journey
What began in Munich has long since become an international success story — a model that has redefined customer care.
27,000+ Talents worldwide
150+ ongoing projects, new AI solutions for real-time support of our Talents — and a community that grows every day.
Entering the US market
yoummday expands its presence in the US market — opening up English-language projects for Talents worldwide.
International expansion
The first major brand partnerships — yoummday Talents serve projects for Lufthansa, Telekom and other top brands from 20+ countries.
Founded in Munich
Dr. Klaus Harisch founds yoummday with his sons Pablo and Lion Harisch — as a direct response to the rigid structures of the classic call center.
Our values
What drives us
Three values shape our platform — they are the foundation on which Talents, clients and team work together.
Courage
We are bold. We're not afraid to be different. We're not afraid to challenge the status quo. And we're not afraid to make a difference.
Authenticity
When people feel they can be themselves, they tend to be open and honest. That allows us to build better relationships with our clients and their end customers.
Sustainability
We only pursue goals that are socially, environmentally and economically sustainable.
Family business
Two generations, one vision — since 2016
yoummday is not a corporation and not a private-equity vehicle. yoummday is a family business from Munich, founded by Dr. Klaus Harisch and his sons Pablo and Lion Harisch — today one of the few large tech companies in Europe still led by its founding family after 10 years.
Founding
The start in Munich
Three family members, one conviction: customer care can be fairer, freer and more human. Klaus, Pablo and Lion found yoummday as a direct response to outdated call center structures.
Management
The family leads on
Klaus and Pablo Harisch run yoummday as Co-CEOs. Lion stays connected as a co-founder and advisor. The family DNA shapes every decision: think long-term, treat Talents fairly, take responsibility.
Ownership structure
Stable & independent
No outside majority investors, no quarterly frenzy. 27,000+ Talents feel that stability every day — reliable payouts, clear rules, honest communication.
Who leads yoummday
Our management
yoummday's most important success factor is its team. After Dr. Klaus Harisch founded and built the company together with his sons Lion and Pablo in 2016, the team has grown steadily. Today, yoummday is led by Klaus and Pablo Harisch as Co-CEOs, along with Claas van Delden as CFO and Benjamin Tüzen as COO.
Dr. Klaus Harisch
Founder & Co-CEOA serial founder with over 30 years of experience in the CX industry. He founded yoummday in 2016 to fundamentally rethink customer care — with a focus on freedom, fairness and technology.
Pablo Harisch
Founder & Co-CEODrives yoummday's strategic development — with a focus on AI integration, platform scaling and global expansion. Responsible for product strategy and international growth.
Benjamin Tüzen
COOAt yoummday since 2021, and COO since 2024. Responsible for expanding the platform's technical and operational processes. Previously a project leader at the Boston Consulting Group and a consultant at Accenture Strategy.
Claas van Delden
CFOAt yoummday since 2022. Previously Co-CEO of the NuCom Group (ProSiebenSat.1 / General Atlantic), COO at ProSiebenSat.1 Digital Ventures & Commerce and managing director at Holtzbrinck Digital. He started his career at the Boston Consulting Group.
FAQ
Frequently asked questions
What is yoummday?
yoummday — short for "you made my day" — is the innovative alternative to the classic call center. Instead of fixed offices and rigid structures, since 2016 we've connected more than 27,000 registered freelance Talents worldwide with international companies through our platform — fully digital and from home. Complemented by modern AI technology that helps you achieve better results and grow faster. More about us.
Am I an employee?
No, you are not in an employment relationship. You work as a self-employed person on the yoummday platform. That means you are neither an employee of yoummday nor of the respective client.
Who is yoummday for?
yoummday is right for anyone who can work as a freelancer and has a remote workspace that can't be viewed by third parties. Prior call center experience is not required. Since you can work flexibly as a freelancer, yoummday fits many life situations: you're studying and want to top up your account. You're on parental leave and looking for flexible work alongside everyday life. You work part time and want to earn more. Or you're starting out in working life from scratch.
Become part of our community
Write your own yoummday story. Over 27,000 Talents already work on the platform — flexibly, fairly and with real earning potential.