"If not now, then probably never."

How did you come across yoummday back then, and what made you decide to give it a try?

That was during the COVID period. On the construction site, suddenly a lot of things were no longer possible - we couldn't visit customers anymore, and I had to think about how to move forward.

I actively searched for a way to work from home. Eventually I came across yoummday through Google.

I had zero experience in the call centre sector beforehand. But I'm quite an open person and I thought to myself: the worst that can happen is it doesn't work out. I'll just give it a go.

How did you experience your start as a talent at yoummday?

I just got started, without high expectations.

At first I was in a sales project, but it didn't really suit me. After about a week I said: that's not my thing.

Then I switched to a technical project and got on much better there. I come from a trade background and I'm technically quite savvy, which worked out well.

And after about a month, I was fully in the swing of things!

How has your life changed through working as a talent from home?

The biggest difference is clearly time.

I have much more of it, because all the commuting is gone and the whole construction site and office overhead no longer exists.

I don't necessarily work more hours because of it, but I work much more intensively and with more structure.

How did your journey from talent to Talent Team Lead develop, and what does your role look like today?

I'm generally someone who gets very involved when I do something. I don't do things halfway - I do them properly. That's why, even as a talent, I quickly started supporting others, helping with training and driving things forward behind the scenes.

At some point my Operations Managers approached me and asked whether I could imagine becoming a TTL. And then it developed step by step.

Today I usually start early in the morning, around 7am. I look at the previous day's KPIs and take care of all the important evaluations and organisational tasks. It's important to me that all of that is done before the talents start, so that I can genuinely be there for them later.

In the day-to-day it's a lot of support, coordination, and making sure everything in the team runs smoothly. I wouldn't say I work significantly more than before overall, but it has become noticeably more intensive.

What motivates me most is clearly my team. We have a really strong TTL team. No matter how the day goes, we support each other and no one is left on their own. If someone has a problem, someone else immediately steps in - that sense of solidarity is extremely strong.

I only miss the direct work as a talent to a limited extent. I still do a bit of helpline work on the side so I'm not completely out of it, but that's more than enough for me.

What makes yoummday special to you personally?

I genuinely stand behind yoummday.

What particularly impressed me was how I was treated during a difficult personal situation. My house burned down and overnight I was faced with a situation where I practically had to reorganise everything from scratch. That's not just logistically difficult -it's also an enormous emotional burden.

In that very phase I experienced that I wasn't just some number or a freelancer, but that there were real people behind me. My manager and the whole team around me reacted immediately, offered support, and very concretely helped me bridge the gap and stay flexible.

What stuck with me most: it was never just about work or availability, but genuinely about whether I could cope with the situation at all. That flexibility helped me enormously during that time, because I didn't have to additionally worry about rigid working conditions.

In general, throughout the entire period I've only had positive experiences with the flexibility. It's genuinely ensured that work and personal life can work together, as long as the results are there.

That has built a lot of trust for me. And that trust is exactly why I can say: I genuinely stand behind what is being done here.

What advice would you give to new talents?

For me, the most important thing is definitely self-reflection.

You have to be able to assess yourself well: where do I stand right now, what do I need, and where do I perhaps need to work on myself. Especially in a home office, a lot of what you automatically pick up through an office environment is missing. That's why it's all the more important to be honest with yourself.

Alongside that, communication is clearly essential. If something isn't working or you're stuck somewhere, you have to be able to address it. There's no point just dealing with things on your own and hoping they resolve themselves.

And what you really shouldn't underestimate: intrinsic motivation and discipline.

Working from home often sounds very free and relaxed at first, but that freedom only works if you can genuinely manage yourself well. You have to put yourself in the position of working as if you were in an office: with clear times, a clear structure, and the awareness that it's still work.

What I've also learned: it's not just about completing tasks when you're told to, but also about recognising things yourself. Anyone who just waits to be told what to do will have a hard time in the long run. The people who really thrive here are those who think ahead, take responsibility, and actively contribute.

That's really the most important point for me: stay committed, be honest with yourself, and actively shape things rather than just reacting.

Thank you very much, Peter, for giving us such honest insights into your daily life at yoummday. We're very glad you're part of the community and wish you continued success, enjoyment, and many exciting conversations in your project work.