An increasing number of employees start to appreciate the advantages of remote work. But in order to use these advantages effectively certain requirements have to be met. In addition to the basic factors that should be considered when setting up and using a home office, there are sector-specific characteristics and challenges. When working in customer service, data security and a modern, stable digital infrastructure are central. Not every existing work environment automatically meets the requirements for data protection and stable remote access. Yoummday even goes one step further and entirely relies on remote customer support - with self-employed talents whose home office meets mandatory technical and legal standards.
- Remote Work & Work Life
Data Protection And Digital Infrastructure For Remote Work
As remote work becomes more and more popular, many companies intend to increasingly focus on this concept in the long term. However, most companies still face major challenges in terms of data security and digital solutions since secure and smooth processes require binding standards.
Remote work requires data protection and a stable internet connection
Remote customer service still requires appropriate technical and organisational safeguards for personal data. Article 32 of the General Data Protection Regulation (GDPR, 2016) requires security appropriate to the risk, including measures that support confidentiality, integrity, availability and resilience.
Digital infrastructure is firmly established in many businesses. Eurostat data for 2025 show that 52.7% of EU enterprises used paid cloud computing services, for example to access software, computing power or storage.
At yoummday spatial and technical home office standards apply- mandatory and right from the start
To prevent such challenges yoummday sets DSGVO-compliant, obligatory standards for its talents from the very beginning. This applies to both the spatial and the technical situation in the home office. The spatial requirements include a workplace in a separate room, where no other person is allowed to be during working hours, as well as a monitor that is not visible from the outside – for instance through a window, so that a DSGVO-compliant handling of the data can be guaranteed.
A stable connection alone is not enough: devices and accounts also need to be protected. The UK’s National Cyber Security Centre (reviewed 2026) provides practical guidance on protecting devices and online accounts, creating backups and spotting scams.
The technical specifications include a wired headset featuring a headband and a screen saver with password protection that activates after 15 minutes at the latest. A supported, current operating system with security updates applied regularly is also required. Further specifications are a stable internet connection via a LAN cable or WPA2-encrypted WLAN connection as well as a router or modem with an integrated firewall.
Secure and flexible in your home office - Become a talent with the expert
Your home office meets all these requirements? Become an independent talent at yoummday, the expert for remote work in customer service! After getting to know each other via video chat, in which you briefly introduce yourself and your home office situation, exciting projects in the area of inbound and outbound communication, sales, text editing as well as chat and email support are waiting for you. Register free of charge and without obligation - at yoummday.com!