Remote customer service has become a regular operating model rather than a temporary emergency measure. According to Germany's Federal Statistical Office, Destatis (2026 release, 2025 data; official source in German), around one in four employed people in Germany worked from home at least occasionally in 2025.
- Projects & Customer Service
Remote Work In Customer Service
What really matters and how you can benefit from it. During the Corona crisis, many customer service organizations are discovering the potential of working from home – but also the challenges of a rapid and unplanned transition. However, yoummday did not have such a bumpy start – the innovative company has long since reached its goal to provide an infrastructure for uninterrupted service. At yoummday, remote work is not a temporary solution but a basic principle – not only since Corona.
Customer service jobs – strong conditions for remote work
Remote customer service depends on more than a laptop and an internet connection. The UK's National Cyber Security Centre recommends controlled access, secure accounts and devices, clear guidance for staff and defined procedures for reporting security incidents.
The necessary digital infrastructure is already widespread across the EU. Eurostat reported that 60.2% of EU enterprises with at least ten employees provided remote access to email, documents and business applications in 2024.
Uninterrupted service from home - The yoummday Principle
Yoummday already had an answer before the problem existed. Here, home office is not a temporary solution but a basic principle: From the very beginning, the innovative company relies entirely on remote work for its self-employed talents - using a modern infrastructure for uninterrupted service provided from numerous locations. Therefore, the current challenge of others has long since become standard at yoummday.
Become a talent at the expert for remote customer service
As a talent at yoummday you work independently and completely from home - all over Europe, even after the pandemic. Regardless of whether you want to work in inbound or outbound marketing, sales, copy editing, chat or email support. But how to sign up? Simply register for free at yoummday.com. After a short introduction video call, you can apply for various customer service projects. In many cases customers will contact you directly! You can then freely choose between the different service offers depending on your availability. This allows you to shape your work according to your personal preferences right from the beginning.