Telefónica (O2) — Customer service for German mobile customers

You need to be at least 18 years old and working as a freelancer – those are the basic requirements. Beyond that: an open mind and a willingness to learn new things will take you far. The remaining requirements depend on the specific project – from beginner to expert. On top of that, you get targeted training before every project. The best part: you grow with every project and build your skills directly in practice.

There are two ways:

You apply actively — in your Talent account under "Job offers" you'll find all currently available projects. With a short cover letter you apply directly. If successful, you'll be invited to a selection call — either by the client or by our team. Be a little patient: with many applications, feedback can take a while, but you'll get an answer in any case.

Clients find you — many clients search specifically for matching Talents on the platform without actively posting a project. The more complete your profile, the greater your chance of being approached directly. Please note that for this, your profile must be set to "visible".

The level of compensation varies from project to project. Your personal performance, the workload on the respective project and the type of project (inbound or outbound) all play a decisive role. See current projects.

You decide for yourself when you work – within the service hours of the specific project. Each project has its own service hours, which you'll always find upfront in the job details before you apply. Within those hours, you add yourself flexibly to the shift calendar. The only thing that matters is that you reliably stick to the shifts you've booked – or let the project lead know in good time if something comes up.